01 / TerminalStarting out
Passenger Services Agent
£22k–£30k- How to get in
- Customer-service experience, calm communication and shift flexibility.
- The honest bit
- Delays and missed flights can make conversations emotionally demanding.
Career World · Travel & transport
04Airports and aviation
Aviation combines passenger service, engineering, operations, logistics, security, technology and airfield safety.
See this world in action
A day in aviation security
An airport-produced look at one of the many safety and operations roles behind every flight.
Reviewed example · London City AirportOpen on YouTube ↗The team behind the world
5 jobs you may not have considered.
Pay is an indicative UK guide. Contracts, location, shifts and experience can change it considerably.
02 / EngineeringStarting out
Aircraft Maintenance Technician
£28k–£50k- How to get in
- Aviation engineering apprenticeship or approved study leading toward licensed work.
- The honest bit
- Accuracy, documentation and safe handovers are non-negotiable.
03 / OperationsChanging career
Flight Dispatcher
£27k–£42k- How to get in
- Operational planning experience and employer training in flight operations.
- The honest bit
- You coordinate time-critical information and must stay calm when plans change.
04 / TechnologyChanging career
Airport IT Support Technician
£26k–£40k- How to get in
- IT support experience plus security clearance and knowledge of critical systems.
- The honest bit
- A small systems issue can affect passengers and operations quickly.
05 / AirsideProgressing
Ground Operations Manager
£38k–£60k- How to get in
- Progress through ramp, baggage, dispatch or logistics operations into leadership.
- The honest bit
- It combines safety, punctuality, people and weather-driven disruption.
A sensible route in
Learn the route before buying the course.
Requirements change between employers. Start with real adverts and recognised sector guidance, then pay for training only when the target role genuinely asks for it.
- 01Decide whether you prefer passengers, aircraft, operations or technology
- 02Use apprenticeships for engineering and operational routes
- 03Expect identity, employment-history and security checks
- 04Build customer-service or logistics experience in another sector first
Keep exploring